Refund Policy.

14-day money-back guarantee

If D3rive is not right for you, ask for a refund within 14 days of a payment and you get the full amount back, including tax. This applies to your first purchase and to every renewal. You do not need to give a reason.

How to ask for a refund

• Email support@getd3rive.com from the address on your account, or
• contact our reseller Paddle through paddle.net, using the link in your receipt email.

Online purchases are sold by Paddle.com Market Ltd, our reseller and merchant of record. Paddle pays the refund back to the payment method you used, usually within 5 to 10 working days depending on your bank.

What happens to your licence

A refunded subscription ends, and its installations return to the free Trial or stop at their next licence check. Your models and files stay on your own computer: a refund never deletes anything.

Cancelling a renewal

You can cancel at any time under Manage billing on your licences page. The licence then runs until the end of the period you paid for and does not renew. To get money back for a renewal that has already been charged, ask within 14 days as described above.

Your statutory rights

This policy adds to, and never limits, the rights you have under the consumer law of your country. See also the Terms and Conditions.